The most beautiful holidays are the ones where everyone is healthy and safe!
Measures and recommendations to prevent the spread of the COVID-19 disease
"It’s always darkest before the dawn". Even though we have all been experiencing unparalleled and almost unforeseeable circumstances, the so-called “new reality” provides us with some exceptional opportunities, including the ways we can spend our holidays or leisure time. If we are able to recognise and take advantage of these opportunities, an air of excitement will definitely follow.
We firmly believe that by joining forces as far as the observation of measures and recommendations, tolerance and a positive attitude are concerned, we will all constructively contribute to preventing the spread of the COVID-19 disease and protecting the health of our guests and visitors on the one hand and all our employees on the other.
We are sure that you will spend a pleasant holiday, full of unforgettable experiences and beautiful memories, at Rogla and Terme Zreče.
The Unitur team
A body temperature measurement terminal has been installed at the hotel reception desk. You are kindly advised to use it at least once a day. Its use is entirely voluntary. Touchless automatic hand sanitiser dispensers for hand disinfection are also available. Only one person at a time can approach he reception desk. The prescribed distance between individuals who are not from the same household is 1.5 metres. The safety distance and direction of movement are indicated by floor markings.
Reception desks, POS terminals, cards / keys, and any other objects are disinfected on a regular basis. The premises are thoroughly ventilated several times a day. Protective face masks and handy disinfectants can be bought at the reception desk.
Printed publications are available upon request and not in publicly accessible areas. Cashless payment, preferably with contactless cards, is advised. Individual use of elevators or the use of stairs is recommended.
Hotel rooms and apartments
You can relax and feel safe during your stay in our rooms and suites which are strictly disinfected. They are cleaned using the currently most modern and advanced method (a hydrogen peroxide-based disinfectant) that creates a fog in the entire room, thus destroying 99.9% of any viruses or bacteria. All our disinfectants are biodegradable and do not contain any chlorine, hypochlorite, alcohol and other toxic compounds. As such, they do not have an adverse effect on human health and do not pose a hazard to the natural environment. Bed linen, towels and bathrobes are washed at high temperatures in compliance with the recommendations of professional institutions.
All textile decorative elements on beds and any upholstered furniture have been removed. If you want anyone to enter a room or apartment during your stay, please inform the reception desk of the hotel.
Restaurants and catering facilities
The number of places in restaurants and catering facilities is adjusted according to the recommendations of the competent institutions. Individual tables are arranged at a 1.5 metre distance. Touchless automatic hand sanitiser dispensers are installed at the entrance.
In restaurants, the direction of movement is indicated by stickers on the floor. Enter the restaurants one person at a time and maintain a minimum of 1.5 metre safety distance. Food is prepared in accordance with the prescribed safety protocols. Selected meals and drinks are served by suitably protected staff.
Common areas, tables and chairs, and beverage dispensers are regularly disinfected. The premises are ventilated regularly.
Swimming pools, sauna and wellness centres
The number of simultaneous entrances to swimming pools and saunas is limited in compliance with the measures and recommendations of the National Institute of Public Health and the Ministry of Health. Touchless automatic hand sanitiser dispensers for hand disinfection are installed at the entrance Visitors receive a sheet wrapped in a protective foil upon entering the thermal complex.
A safety distance of 1.5 meters is required when entering the building, in the changing rooms, next to the swimming pools, and in saunas, whereas the prescribed safety distance in the swimming pool between swimmers who are not from the same household is 2 metres. The direction of movement is indicated by special markings. No programmes are carried out in the saunas. It is also not possible to use steam saunas at the moment.
Deckchairs, which are regularly disinfected, are arranged at a distance of 1.5 metres. Lockers are also disinfected after each visitor. Disinfected lockers and loungers are marked by special notices. Although the interior of the swimming pool is regularly ventilated, you are advised to use outdoor areas and swimming pools as much as possible.
Hand disinfection is also provided at the entrances to the wellness centres. After each wellness service, all props and surfaces are thoroughly disinfected. Our therapists wear protective face masks and, where necessary, also gloves and face shields. Their hands are regularly disinfected. Textiles are washed at high temperatures.
Health Care Centre
Body temperature is measured at the entrance of the Terme Zreče Medical-Rehabilitation centre. Touchless automatic hand sanitiser dispensers are used to promote continuous disinfection of hands. For both guests and employees, it is essential to maintain a safety distance of 1.5 metres and to observe the direction of movement as indicated by special markings.
After each examination or therapy, all props, appliances, equipment, and other surfaces in the room are thoroughly disinfected. Textiles are washed at high temperatures or disposable protective equipment is used.
All medical and therapeutic staff wear protective face masks and regularly disinfect their hands. They also wear gloves and face shields when needed.
We operate in compliance with the AACI international accreditation standard which sets out procedures for the continuous improvement of the quality and safety of patient care.
Employees come to work healthy, with no symptoms of fever or respiratory infection. On a daily basis, the body temperature of all employees is measured preventively upon arrival at work.
Hot water and soap, as well as hand sanitiser dispensers, are available at all workplaces. The required protective equipment is also provided for all employees.
In compliance with the published measures and recommendations, we are constantly updating the protocols of hygiene standards and treatment protocols in case of suspected infection. Employees are trained and updated regarding the latest conduct protocols.
At the same time, employees are encouraged to pay attention to where they are travelling and to the epidemiological situation in any country they intend to go to.